Bhutto, Areeba, Summya Khatoon, and Wajiha Saghir. “Measuring Customers’ Perception and Expectation of Quality in Retail Stores Services”. Journal of Business Administration and Management Sciences (JOBAMS) 2, no. 2 (July 31, 2018): 284-292. Accessed November 23, 2024. http://jobams.smiu.edu.pk/index.php/jobams/article/view/6.