Adoption of E-Government Services in Pakistan: What's missing?

Syed Arshad Hussain; Saima Baig; Kiran Fatima; Zarnain Farid Sati; Syed Hasnain Alam

doi:10.58921/jobams.2.1.12

Syed Arshad Hussain MS Scholar, Sindh Madressatul Islam University Karachi
Saima Baig Assistant Professor/Manager Research & Development, ORIC, Sindh Madressatul Islam University Karachi
Kiran Fatima MS Scholar University of Karachi
Zarnain Farid Sati MS Scholar, Sindh Madressatul Islam University Karachi
Syed Hasnain Alam Assistant Professor, Mohammad Ali Jinnah University

DOI: https://doi.org/10.58921/jobams.2.1.12

Keywords: E-government, Information and Communication Technology, Education

Abstract

Governance when combined with information and communication technologies, it becomes powerful tool for the government. The study has focused IT education and the adoption of e-government in Karachi. Four main factors contribute to e-governance that comprise of e-administration, e-services, e-citizens and e-society. Governments around the world are unleashing the benefits of ICT by integrating it with the system of governance. E-government adoption among the citizens of developed and underdeveloped countries have substantial differences due to educational levels and more specifically the level of IT education. The developed nations have more ease when it comes to such innovative technological solutions for governance because they have the required computer self-efficacy, trust in government and the internet, awareness and the required social influence which encourages the citizens to adopt the e-government services. On the other hand, developing countries lack such education, trust, and most of the times the social influence to use e-government services. The researchers have concluded using one-sample test that all the variables are significant except Trust in Government. The mean difference for all the variables is positive and thus our hypotheses is accepted. Regression results are different and shows that the performance expectancy is highly significant and positively influences e-government adoption among citizens. The study will be helpful in improving the factors that contribute to the e-government services adoption in Pakistan.