Impact of Performance Appraisal System on Employee Satisfaction at KICT

Marghoob Ahmad; Rafique Ahmed Khan

doi:10.58921/jobams.3.2.68

Marghoob Ahmad MBA Student, MS Department, Bahria University, Karachi campus
Rafique Ahmed Khan Senior Associate Professor MS Department, Bahria University, Karachi campus

DOI: https://doi.org/10.58921/jobams.3.2.68

Keywords: Performance Appraisal, Employee Satisfaction, Participative Goal Setting, Periodic Review, Performance Feedback, Final Evaluation

Abstract

This paper is aimed at finding out of the impact of performance appraisal system on employee satisfaction at Karachi international container terminal (KICT). The study has examined in detail existing appraisal system with special emphasis on participative goal setting, performance evaluation procedure and its periodicity, performance feedback, final evaluation and perception of employees over efficacy of the appraisal system. Data were collected from 155 employees of various departments and analyzed using Regression and Correlation tests. Detailed analysis of the data reveals that although a formal performance appraisal system exists at KICT, however there are clear gaps in the process itself and also in implementation strategy. It is learnt that there is no culture of participative goal setting at KICT. Moreover, periodic review meetings are not purpose oriented. Among all the variables, relationship between feedback and employee satisfaction is found to be the most influential. The paper is likely to help management of KICT in understanding weak areas and revamping the performance appraisal system in light of recommendations. Future scholars may undertake a similar study for other organizations of the maritime sector including Port Qasim, Karachi port trust.